- Delhi , India
At Coat Wale, we aim to provide the best quality products and customer satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy below.
📦 Return Policy
- Returns are accepted within 7 days of delivery.
- Items must be unused, unwashed, and in original condition with tags and packaging intact.
- Products that are damaged, altered, or used will not be eligible for return.
❌ Non-Returnable Items
The following items are not eligible for return:
- Customized or made-to-measure outfits
- Accessories (e.g., talwar, kattar, jewellery)
- Safa, pagdi, and chunri sets
- Items purchased during sale or clearance offers
🔄 Exchange Policy
- Exchanges are allowed for size issues or defective products.
- Exchange requests must be made within 7 days of delivery.
- Exchange is subject to stock availability.
💰 Refund Policy
- Refunds will be processed only after the product is received and inspected.
- Approved refunds will be credited within 5–7 business days to the original payment method.
- In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.
🚚 Return Process
To initiate a return:
- Contact us at 📧 info@Coatwale.com or 📞 +91 88513 51201
- Share your order ID and reason for return
- Our team will guide you through the return process
⚠️ Important Notes
- Shipping charges are non-refundable
- Return shipping cost may be borne by the customer (unless the product is defective or incorrect)
- Coat Wale reserves the right to reject returns that do not meet the above conditions
